The Performance Assurance Guarantee ensures that the technical quality of your recordings meets professional standards. If the sound or video quality falls short, the studio offers a free re-recording session. This guarantee aims to build trust and confidence in your services by demonstrating a commitment to high-quality output.
Policy Details:
Scope of the Guarantee:
- Applies To: All customers who book recording sessions at the studio.
- Coverage: Issues related to technical aspects such as sound clarity, video resolution, and overall production quality.
- Exclusions: Does not cover issues related to content or performance, such as script quality, delivery, or personal satisfaction with the content created.
Terms and Conditions:
- Claim Window: You must report any technical issues within 48 hours of receiving your recording files.
- Claims made after this period will not be eligible for the guarantee.
- Issue Reporting: You will need to provide a detailed description of the technical problems you have encountered.
- Submission of specific timestamps or examples where the issue is evident is required to validate the claim.
- Validation Process: Urban Flux’s technical team will review the reported issues within 72 hours.
- If the claim is validated, a free re-recording session will be scheduled at the earliest available time.
Resolution:
- Free Re-Recording Session: You will receive a free re-recording session of equal length to the original booking.
- Alternative Compensation: If a re-recording is not feasible, customers may be offered a partial refund or a credit towards future sessions, at the studio’s discretion.