The Urban Flux No-Risk Booking Policy is designed to give you peace of mind when booking studio time. By offering flexible cancellation and rescheduling options, this policy ensures that you do not feel financially burdened if your plans change unexpectedly.
Policy Details:
24-Hour Cancellation/Rescheduling Period
- Terms: Customers can cancel or reschedule their booking with no penalty up to 24 hours before the scheduled session.
Process: - Cancellation: Customers can cancel their booking via phone, email, or an online portal. No charges will be applied.
- Rescheduling: Customers can reschedule their session for any available future date without any additional fees.
- Notification: An automated confirmation email will be sent upon cancellation or rescheduling, detailing the new session time or confirming the cancellation.
6-Hour Cancellation/Rescheduling Period
- Terms: Customers can cancel or reschedule their booking up to 6 hours before the scheduled session with a minimal fee.
Process:
- Cancellation: A small administrative fee (£20) will be applied for cancellations made between 6 to 24 hours before the session.
- Rescheduling: Customers can reschedule their session for a future date, subject to a small rescheduling fee (£10).
- Notification: An email will confirm the new session time or the cancellation, including the fee details.
2-Hour Cancellation/Rescheduling Period
- Terms: Customers can cancel or reschedule their booking up to 2 hours before the scheduled session with a moderate fee.
Process:
- Cancellation: A moderate fee (£30) will be applied for cancellations made between 2 to 6 hours before the session.
- Rescheduling: Customers can reschedule their session for a future date with a moderate fee (£20).
- Notification: An email will confirm the new session time or the cancellation, including the fee details.